State Farm® Insurance Agent Manny R Casillas Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cynthia Escarciga
March 7, 2026
5
out of
5
rating by Cynthia Escarciga
"I had the pleasure of speaking with Deseree about our auto coverage and I can't say enough good things about her and my recent experience....professional, knowledgeable, friendly, personable..it was truly a pleasure.."
Dayana Terrazas
February 27, 2026
5
out of
5
rating by Dayana Terrazas
"Great service, Hannah is the best!❤️ Go #TeamCasillas!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Manny R Casillas Jr’s Team. "
T-Bone Steak
February 19, 2026
5
out of
5
rating by T-Bone Steak
"Genesis, did a great job helping me. I appreciate fixing my issues thank you."
We responded:
"Manny R Casillas Jr: Thank you for the fantastic review! I am glad to hear that Deseree and our team have provided you with a positive experience getting coverage. If there is anything else we may assist you with, please let us know. -Manny "
Kimberly Concha
February 19, 2026
5
out of
5
rating by Kimberly Concha
"Denise is such a sweetheart, she makes a connection to the customer and is very friendly. She goes that extra step to make sure the customer knows what they are getting. Recommend her 6/5! :)"
We responded:
"Thanks so much for the fantastic rating, Kimberly! We are so glad you had a positive experience with us here on State Farm Agent Manny R Casillas Jr’s Team. If there is anything we can do for you in the future, just give us a shout! "
Frank Acosta
February 18, 2026
5
out of
5
rating by Frank Acosta
"Good information 👍"
We responded:
"We appreciate your review, Frank. We are so happy that you had such a wonderful experience with State Farm Agent Manny R Casillas Jr’s Team here in El Paso ! "
David Canales
February 17, 2026
5
out of
5
rating by David Canales
"La verdad son muy amables"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Susana Garcia
February 16, 2026
5
out of
5
rating by Susana Garcia
"I am very satisfied with Deseree's outstanding customer service 👏"
We responded:
"Thank you so much for the 5-stars, Susana! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Kayla Monroe
February 5, 2026
5
out of
5
rating by Kayla Monroe
"I am so happy I made the switch to State Farm insurance! I was overpaying at two different other companies, so I started searching for a better rate. After talking with Samantha, I was able to get not only and WAY LOWER rate but even more coverage than i originally had, a win win! She went through everything throughly and I felt 100% confident that switching to State Farm was the best choice! Customer service was impeccable! I know I am definitely in good hands, so thank you to Samantha and State Farm for taking a huge weight off my shoulders:)!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in El Paso to know that you had such a wonderful experience with us here on State Farm Agent Manny R Casillas Jr’s Team."
Lindsey Martinez
January 30, 2026
5
out of
5
rating by Lindsey Martinez
"I’ve had a great experience here at State Farm! I spoke with Hannah, and she was very helpful in answering all my questions and making sure I felt confident in my coverage. She was so nice and supportive through it all! Highly recommend!"
We responded:
"Lindsey, thank you for your wonderful review of State Farm Agent Manny R Casillas Jr’s Team! Lindsey, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Manny R Casillas Jr’s Team! "
Dave Rede
January 27, 2026
5
out of
5
rating by Dave Rede
"Samantha Ogas demonstrated expert proficiency in executing my auto policy changes. She was patient, courteous, and competent making my experience easy and pleasant. I highly recommend her to service any of your policy needs."
We responded:
"Thank you for the 5-star review, Dave! Here on State Farm Agent Manny R Casillas Jr’s Team, we are proud to serve our community and appreciate your recognition. "
Juan De Alba
January 8, 2026
5
out of
5
rating by Juan De Alba
"Denisse always give me excellent customer service and solutions for any concern or policy update that I have."
We responded:
"Thanks for making our day Mr. De Alba! Excellent customer service is what we strive for at #TeamCasillas. We appreciate you."
Fabiola Armendariz
January 6, 2026
5
out of
5
rating by Fabiola Armendariz
"Very attentive and professional, with Samantha."
We responded:
"Thank you for placing our trust in you. Life insurance is so important, and we're honored you allowed us to help you with yours. #TeamCasillas"
Ika G
December 21, 2025
5
out of
5
rating by Ika G
"Denise Hernandez assisted me very great. I appreciate her help."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Angelica Robinson
December 10, 2025
5
out of
5
rating by Angelica Robinson
"Deseree was amazing! She was friendly, patient, and extremely helpful. She took the time to answer all my questions and explain my policy clearly. She even went above and beyond by checking my insurance the next day to make sure everything went through and sending me the updated information. Outstanding customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Luis Paniagua
December 5, 2025
5
out of
5
rating by Luis Paniagua
"Great. Thanks."
We responded:
"Thank you for your feedback! We're glad you found our pricing reasonable. We appreciate your support and look forward to taking care of you. ~ Manny and #TeamCasillas"
Raquel Soto
December 5, 2025
5
out of
5
rating by Raquel Soto
"Wonderful and knowledgeable Thank you"
We responded:
"Thank you so much for your kind words! We're delighted to hear you had a wonderful experience and found our team knowledgeable - this is what we strive for. We look forward to assisting you again!"
Jesus Montana
November 22, 2025
5
out of
5
rating by Jesus Montana
"MUY AMABLE GRACIAS...."
We responded:
""Muchas gracias por sus amables palabras. Nos alegra saber que au experiencia fue positiva. ¡Esperamos verlo de nuevo pronto!""
Yvonne Elliott
November 14, 2025
5
out of
5
rating by Yvonne Elliott
"So happy to share my experience with having switched over to State Farm. Hannah made finding auto insurance so easy. She was friendly, professional and very patient. She went over all of the details of my coverage and answered all of my questions thoroughly. Highly recommended!"
We responded:
"Yvonne, we're so happy to have you and your daughter as customers now! We look forward to taking care of you for a long, long time. Thanks for choosing #TeamCasillas"
Vanessa Ramirez
October 29, 2025
5
out of
5
rating by Vanessa Ramirez
"The representative was polite nice and knowledgeable. Very informative and answered all my questions."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Esteban Montanez
October 28, 2025
5
out of
5
rating by Esteban Montanez
"I recently worked with Samantha to switch my auto and home insurance, and the experience was great. They were patient, professional, and very knowledgeable. The process was quick and smooth thanks to her help. I appreciate the excellent customer service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Elizabeth Banda
October 22, 2025
5
out of
5
rating by Elizabeth Banda
"I had one of the best experiences with Denise who's got great customer service skills and helped me beyond my expectations. Thank you Denise!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Kelly Elliott
October 17, 2025
5
out of
5
rating by Kelly Elliott
"It was my first time looking for auto insurance and I had the pleasure of working with Hannah was my agent. She was amazing and made the entire process incredibly easy. Hannah was very detailed in explaining each step and made sure I understood everything before moving on. She was always willing to answer any questions that I had and she also went above and beyond to help me find the perfect coverage. I would recommend her to anyone in need of insurance!"
We responded:
"We are so happy to take care of you and your Mom. Thank you for the opportunity! We look forward to taking care of you for a long time."
Jorge Romo
October 15, 2025
5
out of
5
rating by Jorge Romo
"I had a great experience working with Samantha Ogas at State Farm. She was very nice, friendly, and professional from the start. What really stood out was how she followed up with me and made sure I had all the information I needed before making a decision. Thanks to her excellent customer service and care, I decided to move forward with my coverage. I highly recommend Samantha if you’re looking for someone who truly values her customers and goes the extra mile to help!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Vickie Carrasco
October 6, 2025
5
out of
5
rating by Vickie Carrasco
"Desiree was able to help us with all the changes needed to our policy. She was very friendly,knowledgeable and efficient. She even followed up with us. Excellent service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
jesus parra
October 3, 2025
5
out of
5
rating by jesus parra
"I recently changed my home policy and was provided great customer service from a State farm employee name Deseree"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "