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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Susana Santillan

June 10, 2025

5  out of  5
rating by Susana Santillan
"Desiree provided an outstanding customer service. Thank you very much for all your attention and assistance!"
We responded:
"Manny Casillas: Thanks for the feedback, Susana! I am glad to hear that Desiree provided you with excellent customer service. If there is anything else we can help you with, please let us know. - Manny "
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Martin Hodson

June 9, 2025

5  out of  5
rating by Martin Hodson
"As a Kansas City chief fan I am very very pleased with your agent Samantha she explained everything in detail perfectly to where I could understand it any question I had she answered it very clearly I didn't feel discriminated or judged and I was very very pleased with the help and the assistance I got in a very pleased to say I'm very thankful to be now a part of State farm and I look forward to the service and the great prices and coverage that I'm getting Samantha may you and the rest of your staff have a great and blessed day month and year God bless you all"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at #TeamCasillas State Farm. If you ever have any questions or need assistance, we’re here to help! "
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Hector Montelongo

May 30, 2025

5  out of  5
rating by Hector Montelongo
"State Farm acted quickly and professionally in getting us the insurance that we needed. Thank you Samantha Ogaz!"
We responded:
"Thank you Hector for letting us take care of your home insurance and auto insurance needs. We appreciate your business!"
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Erika Gonzalez

May 27, 2025

5  out of  5
rating by Erika Gonzalez
"Awesome service! Denise was very quick and very helpful on adding my new car to my insurance. She was very pleasant. Thank you so much Denise!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Mohammed Shatat

April 29, 2025

5  out of  5
rating by Mohammed Shatat
"I’ve had a great experience working with Manny casillas State Farm office. Manny is professional, responsive, and genuinely cares about making sure I have the right coverage for my needs. Denise is also a pleasure to work with—knowledgeable, efficient, and always friendly. They make insurance feel easy and stress-free. Highly recommend their team!"
We responded:
"Thank you for the glowing review! We appreciate you letting us take care of you. We know you have options, and we're glad #TeamCasillas meets your expectations!"
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Socorro Carrejo

April 22, 2025

5  out of  5
rating by Socorro Carrejo
"Desiree is an awesome professional very helpful anytime that we have needed help with our policies or problems she is always been such a great person to help us out"
We responded:
"We thank you for the kind words Socorro. We aim for remarkable service, and Deseree always provides it. We appreciate you! - Manny"
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valeinvd

April 22, 2025

5  out of  5
rating by valeinvd
"Samantha has been by far amazing throughout the process! Definitely helped out with discounts and provided amazing service! Thank you Samantha!"
We responded:
"Thank you for reviewing our State Farm office, and for the kind words about Samantha! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Mason Farris

April 17, 2025

5  out of  5
rating by Mason Farris
"Talked to a young man named brian he was phenomenal and polite extremely helpful and knowledgeable"
We responded:
"Thank you for taking the time to complement Brian. We appreciate you Mason, and we're here to help you anytime."
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Miguel Flores

April 16, 2025

5  out of  5
rating by Miguel Flores
"Brian Avila did a great job getting the information I needed for my lender. He was fast and efficient. This State Farm branch is like having Jake himself there offering his services. Kudos to Jake, I mean Brian, for his efforts."
We responded:
"Wouldn't you know it - Jake and Brian are good friends, and share the same great work ethic (check out our Instagram page for a pic of them together)! We appreciate the kind words, and we appreciate you Miguel."
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gws

April 2, 2025

5  out of  5
rating by gws
"Denise Hernandez worked at getting me affordable monthly payments for full coverage on my car. She was accurate, patient, efficient and most of understanding."
We responded:
"I'm so glad to hear you had a great experience, and I will pass your complements on to Denise. We look forward to taking care of your auto insurance needs - and more - for many years. - Manny R Casillas Jr"
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Patty Rodriguez

March 7, 2025

5  out of  5
rating by Patty Rodriguez
"Denise was very helpful and patient with me. She gave me different options that could work for me."
We responded:
"Thank you Patty. I'm happy to hear Denise took good care of you. It's been a pleasure taking care of you and your family all these years. I look forward to many more. ~Manny R Casillas"
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Marcus Scholls

March 4, 2025

5  out of  5
rating by Marcus Scholls
"Samantha offered the best customer service as well as a clear explanation of home and life insurance."
We responded:
"I am happy to hear Samantha met your expectations. Thank you for considering #TeamCasillas for your home and life insurance needs. We appreciate you Marcus."
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Jaclyn Baughman

February 27, 2025

5  out of  5
rating by Jaclyn Baughman
"Samantha assisted me with purchasing renters insurance. Great customer service, very knowledgeable, nice and professional!"
We responded:
"We're so happy you chose us to take care of your renters insurance. Samantha and the rest of #TeamCasillas look forward to taking care of you for a long time! Thank you Jaclyn."
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Jeydan Tapia

February 1, 2025

5  out of  5
rating by Jeydan Tapia
"Deserve Martinez was the best. Excellent customer service. Very satisfied."
We responded:
"Thank you for the wonderful review, Jeydan! I'm thrilled to hear that Deseree provided you with fantastic customer service. I will be sure to pass on your kind words to her. Let us know if there is anything else our team may assist you with. - Manny "
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R & M Courier Services Dispatch

January 31, 2025

5  out of  5
rating by R & M Courier Services Dispatch
"I went in to Manny Casillas' State Farm office to inquire about life insurance. I met with Samantha Ogas. Samantha's knowledge in their product was extremely helpful!! I not only walked out of Manny Casillas' office with a life insurance policy for myself, but also with a Univeral Life policy for my one year old granddaughter and an additional Short Term Disability Income policy. Samantha worked with me to make sure that these three new policies were well within my budget. Thank you for your help, Samantha Ogas, and thank you for having such a well trained team, Manny Casillas!!! Victor Aguirre"
We responded:
"Victor, thank you for placing your trust in us! Isn't Samantha awesome? She truly cares, and does a great job representing #TeamCasillas. I'm so glad you chose us to help you with your life and health insurance needs. "
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T-Bone Steak

January 15, 2025

5  out of  5
rating by T-Bone Steak
"A good team and such great help. Always there when I need it and manny has looked out for me multiple occasions when things weren’t right. Deseree is such a great assets thank you so much for helping me through my entire process."
We responded:
"Manny R Casillas Jr: Thank you for the fantastic review! I am glad to hear that Deseree and our team have provided you with a positive experience getting coverage. If there is anything else we may assist you with, please let us know. -Manny "
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John Ross

December 23, 2024

5  out of  5
rating by John Ross
"I had some very detailed questions about my policies and Samantha answered all of them! Her knowledge and expertise are unmatched and appreciated so much. Thank you, Manny, for hiring such a personable and well-informed staff!!"
We responded:
"Happy New Year John! And thanks for the glowing review of Samantha. I agree, she is great. Thank you for placing your trust in #TeamCasillas."
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Luis Rodarte

December 3, 2024

5  out of  5
rating by Luis Rodarte
"Samantha was very nice and helpful in explaining life insurance to me and helping me make a decision. She was very patient as well in answering my questions. Great service"
We responded:
"Thank you for placing your confidence in us, Father Luis. It is our pleasure to take care of you!"
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Annabella

December 2, 2024

5  out of  5
rating by Annabella
"Me and my family have been insured by Manny Casillas and his team even before I was born. He’s been a great agent and family friend ever since. He’s been there 24/7 giving me the best coverage and prices from my first car to my first house. Deseree, is amazing and quick and knowledgeable if you need any changes to policy or information on what’s covered. I can’t recommend them more as just a really great company but also team of agents and staff."
We responded:
"Manny R Casillas: Thank you so much for your kind words, Annabella! We are honored to have been part of your family's journey for so many years and appreciate your trust in me, Deseree, and the entire team. We're thrilled to hear that we've been able to provide you with excellent coverage and service, and we look forward to continuing to serve you in the future! -Manny"
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Maricruz Ramirez

November 22, 2024

5  out of  5
rating by Maricruz Ramirez
"Samantha Ogas was great, very knowledgeable."
We responded:
"Thanks for the wonderful review, Maricruz! I am so glad to hear that you had a positive experience working with Samantha. Please let us know if there is anything else we may assist you with! - Manny "
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Luz Ceniceros

October 10, 2024

5  out of  5
rating by Luz Ceniceros
"Samantha was very knowledgeable and honest. She walked me through every step of the process."
We responded:
"Manny R Casillas: Thank you for your wonderful review, Luz! I'm glad to hear that you found my guidance helpful and honest throughout the process. Your satisfaction is my top priority, and I appreciate you taking the time to share your experience! -Manny"
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Jesus Luna

October 4, 2024

5  out of  5
rating by Jesus Luna
"Great prices!!! Hannah was awesome!!! Very thorough, knowledgeable, and sweet. Would definitely recommend anyone to speak with her. Thank you!"
We responded:
"Manny R Casillas: Jesus, thank you so much for the positive feedback! I am glad to hear Hannah provided you with an excellent experience getting coverage. If there is anything else we can help you with, please let us know. - Manny "
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Alison Welch

September 26, 2024

5  out of  5
rating by Alison Welch
"Staff at the office is always helpful and polite. If an individual does not have an answer ,then they call someone who does know or will call me back (usually the same day).I have been with State Farm Ins. for 40 yrs. When my agent retired, Manny took over my accounts, and I have never had a problem."
We responded:
"Thank you for your loyalty Alison. We hope to continue our relationship for at least 40 more years."
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Natalie Escoto

September 25, 2024

5  out of  5
rating by Natalie Escoto
"Great hospitality! Samantha Ogas thank you for welcoming me back to StateFarm for having an awesome attitude! I left the office at peace knowing I’m in good hands! Everything was explained in detail with patience. Thank you!"
We responded:
"Welcome back Natalie. We hope to take care of you for a long time! Samantha is great with our customers - I'm glad you feel the same way. See you in the office soon! Manny R Casillas"
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Joshua Aguirre

September 25, 2024

5  out of  5
rating by Joshua Aguirre
"Upon the birth of of my first child I was encouraged to get a life insurance policy. I was told to shop around. But after my visit to Manny Casillas’ State Farm office and being helped by Samantha Ogas, there was no need for me to go anywhere else. She is extremely patient and willing to punch in different numbers to get to where her customer is most comfortable!! I would highly recommend anybody looking for life, home or auto insurance to stop by Manny Casillas’ office to meet with Samantha!!"
We responded:
"I am so glad Samantha took care of you Joshua. We love helping customers with all their needs, and especially with life insurance. I appreciate you letting Samantha and #TeamCasillas take care of you. Manny"