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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Felipe Cabrera

October 30, 2026

5  out of  5
rating by Felipe Cabrera
"I've been with State Farm, Manny R Casillas for more than 15 years. I have auto, home and life policies with State Farm. We haven't left because the are consistantly the best value and service for our needs. I highly recommned State Farm in a second.
fc"
We responded:
"Felipe, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Frank Giles

October 27, 2026

5  out of  5
rating by Frank Giles
"Agent spent the time to get my cars insured just right !!
Thanks"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in El Paso. "
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Oscar Avalos

October 27, 2026

5  out of  5
rating by Oscar Avalos
"Muchas gracias cecilia lowere muy bonita atencion muy amable"
We responded:
"Oscar, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in El Paso. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Manny R Casillas Jr and Team "
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Diana Castillo

October 26, 2026

5  out of  5
rating by Diana Castillo
"I was very pleased with Desiree’s help today! She helped apply different discounts to help bring my car insurance payment down! Her kindness and generous spirit was very pleasing! She deserves a raise! Thank you so much!! Everyone has always been very nice and helpful 😊💕"
We responded:
"I'm so glad Deseree was able to help you. Thank you for letting #TeamCasillas take care of your auto insurance and home insurance needs."
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Silviavocalmusic Acea Ramos

October 26, 2026

5  out of  5
rating by Silviavocalmusic Acea Ramos
"Quiero agradecer a Cecilia Loweree agente de seguros de auto por su trato tan profesional y comprensivo para conmigo, Te agradezco mucho Cecy haberme resuelto éste tramite. Dios te bendiga, eres una profesional muy capaz. Silvia"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Miah Marin

October 16, 2026

5  out of  5
rating by Miah Marin
"I cannot say enough great things about Denise at State Farm! She has been absolutely amazing and incredibly helpful throughout my experience. Denise consistently goes above and beyond to make sure all my questions are answered and my needs are taken care of. No matter how busy she may be, she always makes time to assist me and never makes me feel like I’m an inconvenience.

Her professionalism, kindness, patience, and dedication to providing excellent customer service truly set her apart. It’s rare to find someone who genuinely cares about their customers the way Denise does. She has made every interaction stress-free and has been an absolute pleasure to work with.

State Farm is extremely fortunate to have someone like Denise representing their company. I truly appreciate everything she has done for me and highly recommend her to anyone looking for exceptional customer service. Thank you, Denise, for always going above and beyond!"
We responded:
"Thank you so much for your wonderful feedback of us here at Manny R Casillas Jr’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Manny R Casillas Jr’s Insurance Team "
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Richard Santos

October 16, 2026

5  out of  5
rating by Richard Santos
"Its always a pleasure dealing with my State Farm representatives. This time I was assisted by Denise Hernandez who explained and assisted me with my vehicle. Gracias"
We responded:
"Richard, thank you for the fantastic review! We’re always here to support you with your insurance needs in El Paso. "
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Chuck Gaucin

October 15, 2026

5  out of  5
rating by Chuck Gaucin
"I have been Manny's customer about the time I moved from Phoenix to El Paso. While planning my move to El Paso I posted a question on the State Farm Insurance site. Manny was the only agent to respond. I was impressed and signed on as his customer. My choice was justified many times over. Manny's office has always responded in a timely and professional manner. I am a very satisfied customer!"
We responded:
"Mr. Gaucin, it's a pleasure to take care of you. Stay safe!"
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S D

October 8, 2026

5  out of  5
rating by S D
"I want to thank Joel for helping to update my auto insurance. He was quick and also followed up after the call."
We responded:
"Hi S, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in El Paso.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Manny R Casillas Jr "
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tahir shujaat

October 6, 2026

5  out of  5
rating by tahir shujaat
"Denise helped me with my auto and home insurance today. She was very helpful and answered all my questions with details. Thank you so much Denise, you are amazing."
We responded:
"tahir, thank you for the amazing review! Our El Paso insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Manny R Casillas Jr, your State Farm Agent "
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Gabriela Arellano

October 6, 2026

5  out of  5
rating by Gabriela Arellano
"Loved my experience with State Farm! They have great prices!! Deseree, the young lady that helped me set up my policy was very knowledgeable and very nice!! I recommend this State Farm office to anyone looking to cover their auto or home!"
We responded:
"Thank you for the 5-star review, Gabriela! We’re proud to serve the El Paso community and truly appreciate your support. "
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Kimberly Berry

September 28, 2026

5  out of  5
rating by Kimberly Berry
"Denise was great about solving my problem. Team Casillas is amazing"
We responded:
"Thanks so much for the fantastic rating, Kimberly! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Rebecca Maffei

September 25, 2026

5  out of  5
rating by Rebecca Maffei
"Deserve, was excellent!! Very personable and accommodating. We will refer her to our friends and family! Thank you!"
We responded:
"Rebecca, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my El Paso insurance team! - Your State Farm Agent, Manny R Casillas Jr "
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Brett Tubbs

September 24, 2026

5  out of  5
rating by Brett Tubbs
"Manny and family are always very cordial and knowledgeable! Great insurance agent."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in El Paso. "
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Oscar M

September 24, 2026

5  out of  5
rating by Oscar M
"Genesis was very helpful"
We responded:
"Thank you so much for the 5 stars, Oscar! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Vicky Morales

September 23, 2026

5  out of  5
rating by Vicky Morales
"Denise Hernandez is absolutely amazing! She has helped me so much and is always just an email or phone call away whenever I have a question or need to make a change. She takes the time to walk me through everything and makes the process feel so easy and stress-free. On top of being incredibly helpful and knowledgeable, she is always such a friendly and pleasant person to talk to. I truly appreciate all of her help and highly recommend her!"
We responded:
"Hi Vicky, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Manny R Casillas Jr’s team.  Please reach out to us if any questions come up!  - Manny R Casillas Jr’s Insurance Team "
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Victor Olivas

September 22, 2026

5  out of  5
rating by Victor Olivas
"El trato fue muy bueno Denise me esplico muy bien los detalles de la póliza"
We responded:
"Thanks so much for the fantastic rating, Victor! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Brent Duncan

September 19, 2026

5  out of  5
rating by Brent Duncan
"Joel Estrada was very kind, very helpful, very patient and thorough. He took care of everything for me. I had no problems with him. I highly recomend him! Good kind person!"
We responded:
"Hi Brent, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Manny R Casillas Jr, Your State Farm Agent "
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Arturo Pichardo

September 18, 2026

5  out of  5
rating by Arturo Pichardo
"Joel is a very professional, knowledge person, that help you thru the entire proess in a fast , clearly and patience way"
We responded:
"Thank you so much for your kind review, Arturo!  If you need insurance assistance, we are just an email or call away! - Manny R Casillas Jr, your State Farm Agent   "
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Jeanette Melendez

September 9, 2026

5  out of  5
rating by Jeanette Melendez
"I highly recommend Joel Estrada for any insurance needs! I recently reached out to him to add a new car to my policy and remove our previous traded-in vehicles, and the entire process was seamless. Joel was incredibly friendly, professional, and knowledgeable. He answered all of my questions with patience and made sure I fully understood our coverage options. It is rare to find this level of exceptional customer service, and I am so grateful for his help. Thank you, Joel!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in El Paso to know you had such a great experience with us. "
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Joanne Torres

September 4, 2026

5  out of  5
rating by Joanne Torres
"Always very polite, helpful and personable on the phone. Taking they time to answer and explain questions and policies. I'm very happy and pleased with their service."
We responded:
"Thanks so much for the amazing review, Joanne! We really appreciate your support here in El Paso. Just reach out anytime if you need us - we’re here for you. "
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Louie Leyva

September 2, 2026

5  out of  5
rating by Louie Leyva
"Genesis was awesome, thank you for all the help!"
We responded:
"Thank you so much for the 5 stars, Louie! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Humberto Leon

September 2, 2026

5  out of  5
rating by Humberto Leon
"Amazing customer support. Great rates, explanations are simple and precise. Overall state farm is great."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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CESAR Gurrola

September 2, 2026

5  out of  5
rating by CESAR Gurrola
"Thank you Genesis for your great customer service skills. Very helpful!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Jose Alcaraz

August 24, 2026

5  out of  5
rating by Jose Alcaraz
"Joel helped me out and was very helpful. He called me with full detail information. Constantly awnsering my questions with respect and friendlies. I truly appreciate the help"
We responded:
"Thank you so much for your kind review, Jose!  If you need insurance assistance, we are just an email or call away! - Manny R Casillas Jr, your State Farm Agent   "